Refund Policy

1. Overview

Sheet2Nest is committed to customer satisfaction. This Refund Policy explains our refund practices for subscription services and outlines the circumstances under which refunds may be granted.

By subscribing to our Service, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated into and forms part of our Terms of Service.

2. Subscription Refunds

2.1 Initial Subscription Period

If you are not satisfied with Sheet2Nest, you may request a full refund within 14 days of your initial subscription purchase, provided that:

• You have not exceeded reasonable usage limits during the refund period
• You have not violated our Terms of Service or Acceptable Use Policy
• The refund request is made in good faith

This 14-day money-back guarantee applies only to your first subscription purchase. Subsequent renewals are not eligible for this guarantee.

Important: All refund requests must be submitted within 60 days of the transaction date, as per our payment processors' terms (Paddle and Lemon Squeezy). Requests submitted after 60 days cannot be processed, regardless of circumstances.

Lemon Squeezy Policy: If you use Lemon Squeezy as your payment processor, please note that Lemon Squeezy reserves the right to issue refunds within 60 days of purchase, at its own discretion, in order to prevent chargebacks. This means that even if you have a "no refunds" policy, Lemon Squeezy may issue refunds to prevent chargeback disputes.

2.2 Subscription Renewals

As per our payment processors' terms (Paddle and Lemon Squeezy), there are no refunds on unused subscription periods. Refunds for subscription renewals are not available. This means:

• Once a subscription renews, the payment for that billing period cannot be refunded
• You must cancel your subscription at least 48 hours before renewal to prevent the next charge
• If you cancel after renewal, you will retain access until the end of the current billing period, but no refund will be issued

Important: The only exception to this policy is if you experience a billing error on our part (e.g., charged incorrectly, double-charged, or charged for a plan you didn't select). In such cases, we will promptly issue a full refund or credit for the incorrect amount.

2.3 Cancellation Timing

To cancel your subscription and prevent automatic renewal, you must contact us at least 48 hours before the end of your current billing period. Cancellations requested less than 48 hours before renewal may not prevent the next billing cycle.

2.4 Partial Refunds

We do not provide partial refunds for unused portions of subscription periods. Subscriptions are billed in full for each billing cycle, and cancellation prevents future charges but does not entitle you to a refund for the current period.

3. How to Request a Refund

To request a refund, please contact us by email:

• Email: Send a refund request to info@sheet2nest.com with your account email and reason for the refund

Your refund request should include:

• Your account email address
• Date of purchase
• Subscription plan details
• Reason for the refund request
• Any relevant supporting information

4. Refund Processing

4.1 Review Process

We will review your refund request within 5 business days of receipt. We may contact you for additional information if needed to process your request.

4.2 Approval and Processing

If your refund request is approved:

• We will process the refund to your original payment method
• Refunds typically appear in your account within 5-10 business days, depending on your payment provider
• You will receive email confirmation once the refund is processed
• Your account access will be terminated upon refund completion

4.3 Payment Processor

All payments are processed through third-party payment processors (Paddle or Lemon Squeezy). Refunds will be processed through the same payment method you used for the original purchase. If your original payment method is no longer valid, we will work with you to arrange an alternative refund method.

Lemon Squeezy Refunds: If your subscription is processed through Lemon Squeezy, refunds can be issued at any time via the Lemon Squeezy dashboard. The refunded amount (minus Lemon Squeezy's platform fee) will be deducted from our next payout. Refunds are typically processed within 5-10 business days.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the refund period has expired
• Usage-based charges that have already been consumed
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy
• Refund requests made more than 60 days after the transaction date (as per our payment processors' terms - cannot be processed)
• Refund requests for initial purchases made more than 14 days after purchase (unless billing error on our part, and within the 60-day limit)
• Subscription renewals (as per our payment processors' terms: no refunds on unused subscription periods)
• Third-party fees or charges (e.g., payment processing fees, currency conversion fees)

6. Cancellation vs. Refund

Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will prevent future charges but does not entitle you to a refund for the current billing period. You will retain access to the Service until the end of your current billing period.

Refund: A refund returns your payment and terminates your account access immediately. Refunds are only available within the specified timeframes and under the conditions outlined in this policy.

You can cancel your subscription without requesting a refund if you simply wish to stop future charges while retaining access until the end of your current period.

7. Special Circumstances

7.1 Technical Issues

If you experience persistent technical issues that prevent you from using the Service, we will work with you to resolve the issues. However, as per our payment processors' terms, refunds for subscription renewals are not available. If technical issues occur during your initial 14-day guarantee period, you may be eligible for a refund under our standard refund policy.

7.2 Billing Errors

If you are charged incorrectly due to a billing error on our part, we will promptly issue a full refund or credit for the incorrect amount.

7.3 Unauthorized Charges

If you believe you have been charged without authorization, please contact us immediately. We will investigate and, if confirmed, issue a full refund.

7.4 Service Discontinuation

If we discontinue the Service or significantly modify it in a way that materially affects your ability to use it, we may offer prorated refunds for the remaining subscription period at our discretion.

8. Chargebacks

A chargeback (or charge reversal, charge dispute) happens when a customer asks their credit card provider to cancel a charge on their credit card statement. Chargebacks can be made for a variety of reasons, typically for fraud, unrecognized charges, or when a customer believes they have not received the product they paid for.

If you dispute a charge with your payment provider (chargeback) instead of contacting us first, we may:

• Immediately suspend or terminate your account
• Dispute the chargeback with supporting documentation
• Refuse future service if chargebacks are found to be fraudulent

We encourage you to contact us directly to resolve billing issues before initiating a chargeback, as we can often resolve issues more quickly and amicably.

Lemon Squeezy Chargeback Policy: If your subscription is processed through Lemon Squeezy, Lemon Squeezy is responsible for handling any chargebacks made against your purchases. In most cases, Lemon Squeezy will offer a full refund on our behalf and deduct the refunded amount (minus Lemon Squeezy's platform fee) plus a $15 dispute fee from our next payout. Lemon Squeezy will provide as much information as possible to the payment provider to make a case on our behalf, but the final decision rests with the payment provider. If our store has too many chargebacks, Lemon Squeezy may suspend our account.

Important: Even if you have a "no refunds" policy, customers can still issue chargebacks at any time against their purchases. To prevent chargebacks, Lemon Squeezy reserves the right to issue refunds within 60 days of purchase at its own discretion.

9. Currency and Exchange Rates

Refunds will be issued in the same currency as the original payment. If currency conversion occurred during the original transaction, the refund amount may differ slightly due to exchange rate fluctuations. We are not responsible for exchange rate differences or fees charged by your financial institution.

9.1 Sales Tax Refunds

If you are a business customer and are registered for sales tax (VAT, GST, or other applicable sales taxes) in your country, you may be eligible for a sales tax refund. To be eligible:

• You must contact us within 60 days after completing the purchase
• You must provide a valid sales tax registration number for your country
• Refunds will only be processed upon provision of valid documentation

Sales tax refunds are subject to the laws applicable in your country and our payment processors' terms (Paddle and Lemon Squeezy). This refund will only be processed upon the provision of a valid sales tax code for your country.

10. Account Access After Refund

Upon approval and processing of a refund:

• Your account will be immediately terminated
• You will lose access to all Service features
• Your data may be deleted in accordance with our data retention policies
• You will not be able to reactivate the account using the same email address without purchasing a new subscription

11. Disputes and Appeals

If your refund request is denied and you believe the denial was incorrect, you may:

• Request a review by providing additional information or clarification
• Contact our customer support team to discuss your case
• Escalate the matter through our support channels

We will review appeals in good faith and may reverse a denial if new information warrants it.

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to you by:

• Posting the updated policy on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Service

Changes will apply to refund requests made after the effective date of the updated policy. Refund requests made before the effective date will be governed by the policy in effect at the time of the request.

13. Contact Information

For refund requests, questions, or concerns about this Refund Policy, please contact us:

Email: info@sheet2nest.com

We aim to respond to all refund requests within 5 business days. For urgent matters, please indicate "URGENT" in your subject line.

14. Acknowledgment

By using Sheet2Nest and subscribing to our Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not subscribe to or use our Service.