Privacy Policy

1. Introduction

Sheet2Nest ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Sheet2Nest, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an Account: Email address, password, and any profile information you choose to provide
• Use the Service: DXF files, parts data, nesting configurations, and other content you upload or create
• Contact Us: Name, email address, and any information you provide in support requests or communications
• Subscribe: Payment information (processed securely through Paddle, our payment processor)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: How you interact with the Service, features used, time spent, and navigation patterns
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Log Data: Access times, pages viewed, and actions taken within the Service
• Performance Data: Service performance metrics, error logs, and system diagnostics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authenticate you
• Remember your preferences and settings
• Analyze Service usage and improve functionality
• Provide personalized content and features

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your DXF files, generate nesting layouts, and deliver requested features
• Manage Your Account: Create and maintain your account, process subscriptions, and handle billing
• Communicate with You: Send service-related notifications, respond to inquiries, and provide customer support
• Improve the Service: Analyze usage patterns, identify issues, and develop new features
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with Legal Obligations: Meet legal requirements, respond to legal processes, and enforce our Terms
• Marketing: Send promotional communications (with your consent, and you may opt-out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service, including:

• Paddle: Payment processing and subscription management
• Hosting Providers: Cloud infrastructure and data storage
• Analytics Services: Usage analysis and performance monitoring
• Customer Support: Support ticket management and communication tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Government requests or regulatory requirements
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data centers with physical and digital safeguards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes.

DXF files and generated outputs may be retained for a limited period to enable account recovery and service continuity, after which they will be permanently deleted.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

7.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information by deleting your account or contacting us. We will honor such requests subject to legal and contractual obligations.

7.4 Objection and Restriction

You may object to certain processing of your information or request restriction of processing in specific circumstances.

7.5 Opt-Out

You can opt-out of marketing communications by using the unsubscribe link in emails or adjusting your account preferences.

To exercise these rights, please contact us at info@sheet2nest.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@sheet2nest.com.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your information includes: contract performance, legitimate interests, consent, and legal compliance.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Service

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@sheet2nest.com